Contact Us2024-05-22T15:41:30-04:00

Contact Us

Frequently Asked Questions

What is the difference between first, second and third generation escape rooms?2024-03-18T09:39:15-04:00

In-person Escape Rooms started around 2007; since then, how they are designed has changed.

Generation 1: The entire room consists of padlocks and combination locks. To get through the room, you solve puzzles that allow you to put a solution into those locks.

Generation 2: The room consists of locks and technology. The technology works by you physically interacting with something in the room, and electronics make something happen when you’re correct.

Generation 3: The entire room uses technology that reacts to your input. There is not a single lock in this type of room.

Because of the change throughout the years, the higher the generation, the newer the room tends to be (with exceptions). We have found that different people prefer different generations, so try it yourself!

Are we locked in the room?2024-05-31T10:22:57-04:00

No, we never lock the entrance to our rooms.

Are your experiences private?2024-05-27T20:06:38-04:00

Yes, no other team will be put into the same room as you.

Should I stay home if I am feeling sick?2020-07-21T17:48:58-04:00

Absolutely, if you have symptoms of Covid-19, please stay home.

Do you require masks to be worn?2022-12-16T22:35:53-05:00

Masks are optional. Feel free to do whatever makes you feel comfortable.

How do I access the game?2020-06-01T17:58:38-04:00

When you book you will receive 2 emails. The first one is a standard booking confirmation and shortly after that you will receive an email with the instructions to access your booking. It is recommended to share/forward the instruction email to the other players prior to your game time to avoid any time deductions or confusion.

What do I need to play?2020-06-01T18:05:36-04:00

In order to play, each member of your group will need access to a computer and an internet connection. Chrome browser is recommended. A mouse is recommended to navigate the room in the easiest way possible.

What is the cancellation policy for a virtual game?2020-05-29T19:58:24-04:00

You may cancel your booking with no charge up to 24 hours before your scheduled start time. If you wish to cancel within that time, you may be charged a $50 cancellation fee.

Do you accept walk in bookings?2019-03-30T20:29:04-04:00

We do accept walk ins, however, it is subject to availability. It is best to book ahead of time to ensure you get the room and time you want. Keep in mind, our facility may only be staffed if there are bookings. If there are no bookings, there may not be someone on the premises even if we are scheduled to be open.

What is your cancellation policy?2023-08-16T19:44:18-04:00

You may cancel your booking with no charge up to 24 hours before your scheduled start time. If you wish to cancel within that time, you may be charged a $80 cancellation fee. If you booked online and paid the $80 deposit, we will simply keep the deposit in place of the cancellation fee.

Is the package price per person?2022-12-16T22:38:18-05:00

Yes, it is charged per person. A single package cannot be used for multiple people. Each person that would like to use a package to pay for their admission will need to purchase one separately.

Do you have a party room or allow food in your facility?2019-03-30T20:18:24-04:00

Unfortunately we no longer have a party room and therefore do not often allow food inside our facility. Under certain circumstances, we can make an exception if the entire facility is booked out.

Is alcohol allowed in your facility?2019-03-30T20:15:12-04:00

No. There are no alcoholic beverages allowed in our facility. We reserve the right to turn away anyone who we suspect may be under the influence.

Is your facility accessible?2019-03-30T20:14:21-04:00

Unfortunately the building is not fully accessible. There is a 1 foot elevation to get into the building.

Is there parking at your facility?2019-03-30T20:13:00-04:00

We have plenty of parking at our facility. No meters, no fees.

Do I need to be athletic to play?2019-03-30T20:12:24-04:00

No. There is no need to be athletic to play our escape games. However, it is recommended that you dress comfortably (comfortable shoes and clothes).

I haven’t received my deposit back yet. When can I expect it?2024-05-15T12:29:22-04:00

When you book online, a $80 deposit is collected, which may be refunded upon arrival if you choose to pay using a different method. However, it can take up to 8 business days for it to appear on your statement. If it goes beyond this period, feel free to contact us, and we will look into it further.

What happens if I arrive late?2019-03-30T20:09:27-04:00

We ask that you plan to arrive 15 minutes before your scheduled time. There are plenty of fun, exciting activities that you can do in the lobby while you’re waiting for your game to start. The timer will start at the scheduled time.

What is an escape room?2019-03-30T20:00:11-04:00

An escape room/game is a dynamic, fun, team building activity. It started in Japan years ago and now is sweeping the rest of the world as a new exciting form of entertainment. You and your friends/colleagues are locked in a room and have to solve various puzzles in order to escape before the timer runs out!

Have A Question? Please use the chat in the bottom right corner of your screen.

Have A Question? Please use the chat in the bottom right corner of your screen.

You can either speak to our bot who will do it’s best to give you the fastest answer, or request to speak to one of our team members. We typically reply within 1-48 hours. If your request is urgent, please call us.

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