Contact Us2019-05-02T15:39:14+00:00

Contact Us

Frequently Asked Questions

Do you accept walk in bookings?2019-03-30T20:29:04+00:00

We do accept walk ins, however, it is subject to availability. It is best to book ahead of time to ensure you get the room and time you want. Keep in mind, our facility may only be staffed if there are bookings. If there are no bookings, there may not be someone on the premises even if we are scheduled to be open.

What is your cancellation policy?2019-03-30T20:26:23+00:00

You may cancel your booking with no charge up to 24 hours before your scheduled start time. If you wish to cancel within that time, you may be charged a $50 cancellation fee. If you booked online and paid the $50 deposit, we will simply keep the deposit in place of the cancellation fee.

Is the Ultimate Experience price per person?2019-03-30T20:22:08+00:00

Yes, it is charged per person attending the event and is paid on top of the standard admission.

Do you offer large group rates?2019-03-30T20:19:07+00:00

We do offer group rates. Please contact us for more information.

Do you have a party room or allow food in your facility?2019-03-30T20:18:24+00:00

Unfortunately we no longer have a party room and therefore do not often allow food inside our facility. Under certain circumstances, we can make an exception if the entire facility is booked out.

Is alcohol allowed in your facility?2019-03-30T20:15:12+00:00

No. There are no alcoholic beverages allowed in our facility. We reserve the right to turn away anyone who we suspect may be under the influence.

Is your facility accessible?2019-03-30T20:14:21+00:00

Unfortunately the building is not fully accessible. There is a 1 foot elevation to get into the building.

Is there parking at your facility?2019-03-30T20:13:00+00:00

We have plenty of parking at our facility. No meters, no fees.

Do I need to be athletic to play?2019-03-30T20:12:24+00:00

No. There is no need to be athletic to play our escape games. However, it is recommended that you dress comfortably (comfortable shoes and clothes).

I haven’t received my deposit back yet. When can I expect it?2019-03-30T20:08:58+00:00

When you book online a $50 deposit is collected and is refunded once you arrive at the facility. It can however take up to 8 business days for it to appear on your statement. If it goes beyond this period, feel free to contact us and we will look into it further.

What happens if I arrive late?2019-03-30T20:09:27+00:00

We ask that you plan to arrive 15 minutes before your scheduled time. There are plenty of fun, exciting activities that you can do in the lobby while you’re waiting for your game to start. The timer will start at the scheduled time.

What is an escape room?2019-03-30T20:00:11+00:00

An escape room/game is a dynamic, fun, team building activity. It started in Japan years ago and now is sweeping the rest of the world as a new exciting form of entertainment. You and your friends/colleagues are locked in a room and have to solve various puzzles in order to escape before the timer runs out!

Still have questions?

Connect With Us

Ready To Book?

BOOK NOW

Ready To Book?

BOOK NOW